At NeonQuest Interactive, we strive to deliver exciting, immersive, and high-quality gaming experiences. As a company focused on digital products, our refund policy is designed to be clear, fair, and aligned with industry standards.
All purchases made for digital products, including downloadable games and in-app content, are generally non-refundable. Once the product has been delivered or downloaded, we cannot offer a refund except where required by law or under the specific refund policies of third-party platforms.
If you purchased a game or in-game content through a third-party platform (e.g., Steam, PlayStation Store, Xbox Store, Apple App Store, Google Play, etc.), please refer to their respective refund policies. We do not have the ability to process refunds for purchases made outside of our direct website.
If you believe you’ve been charged multiple times for the same purchase or if you experience a billing error, please contact us within 7 days of the transaction at:
We’ll investigate the issue and, if applicable, process a refund.
If you pre-ordered a title or participated in early access, refund eligibility will depend on platform-specific terms and usage conditions (e.g., hours played, time since purchase).
If you encounter bugs or technical problems, we recommend contacting our support team first. We may offer troubleshooting steps or updates before considering a refund.
Initiating a chargeback without first contacting our support team may result in account suspension or access restriction. We encourage users to reach out to us directly to resolve any concerns.
